I purchased this coat from one of my local stores. The warmth is incredible for this affordable price! In addition, I have always had issues with hoods being too small to snap around my neck in chin. I did not have an issue with this product! I have been highly recommending this item. :)
I bought this coat on December 28, 2017 and selected express shipping (1-3 days) hoping to have it for an event on January 3, 2018. When it had not even shipped by January 3 I reached out to customer service to get my shipping method changed to the free shipping, but never heard back. I got a notice email on January 4 (not a response to my email) that there was a delay in processing due to the holidays, so I responded to that email to ask for the shipping method changed before the coat shipped out. I did not hear anything back. I reached out through the customer service portal online and still got no response. I got a notice that it had been shipped on January 5th and I received it on January 10 - which is not within the express shipping range but I was still charged for the express shipping despite asking three times for it to be changed before it shipped. I called the number that was given in the email and their mailbox is full so I cannot leave a message. So now that I am fed up with this process and started a return I find out that there is a $18 restock fee... This company clearly just wants to steal money and had no respect for their customers.
DO NOT ORDER FROM THIS COMPANY.